Senior Customer Success Manager
SecurityScorecard · Hybrid (NYC)
Posted 15 days ago · $160,000 - $200,000
or apply directly on SecurityScorecard's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 15 days SecurityScorecard's roles stay open a median of 43 days
- Reposted
- No
- Salary listed
- Yes 65% of SecurityScorecard's roles list one
- Ghost-job risk at SecurityScorecard
- high 22 stale, 0 reposted of 49 open
- Hiring momentum
- 102 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from SecurityScorecard's own greenhouse board since 2026-08-03. Full hiring picture for SecurityScorecard.
About this role
The Senior Customer Success Manager at SecurityScorecard will manage a portfolio of customer relationships, focusing on enhancing customer satisfaction and long-term value through strategic engagement. This role involves acting as a trusted advisor on cybersecurity practices, driving account retention and expansion, and facilitating connections across client organizations. The position also requires travel to strategic accounts and collaboration with internal sales teams.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of SecurityScorecard as an employer.
What you need
- Bachelor's degree
- 5–7 years in account management, customer success, technical account management, or a similar customer-facing role
- Solid understanding of cybersecurity or third-party risk management practices
- Demonstrated ownership of renewals, including quote-to-cash mechanics, with minimal Sales involvement
- Strong written and verbal communication skills
- Meticulous organizational skill
Nice to have
- Proven success developing and expanding relationships with customer stakeholders, including executives
- Cyber insurance experience
- Experience leading strategic account planning, QBRs, and upsell/cross-sell initiatives
- Demonstrated ability to grow annual recurring revenue (ARR) through consultative account management
What you get
- Competitive salary
- Stock options
- Health benefits
- Unlimited PTO
- Parental leave
- Tuition reimbursements
Worth weighing
- Travel requirement of ~35–40%, including in-person visits twice a year for each account over $100K ARR
- No immigration sponsorship provided for this position
Summarised from SecurityScorecard's posting. Read the full original.
Listed by SecurityScorecard on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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