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Samsara

AI Engineer, Customer Success

Samsara · Remote - US

Posted about 3 months ago

or apply directly on Samsara's site. We never take the application ourselves.

Is this posting real?

This role has been open
80 days
Samsara's roles stay open a median of 80 days
Reposted
No
Salary listed
No
4% of Samsara's roles list one
Ghost-job risk at Samsara
high
255 stale, 7 reposted of 260 open
Hiring momentum
433 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Samsara's own greenhouse board since 2026-08-03. Full hiring picture for Samsara.

About this role

As an AI Engineer in Customer Success at Samsara, you will design, build, test, deploy, and maintain AI solutions that enhance customer engagement and operational efficiency. You will manage the entire lifecycle of customer-facing AI agents, ensuring they evolve alongside the company's product offerings and customer needs. This role requires collaboration with various teams to address customer challenges and improve their experience with Samsara's platform.

Our read on this posting2.6out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Samsara as an employer.

What you need

  • Hands-on experience building and maintaining production LLM-based agents or automations
  • Python proficiency and a track record of connecting AI to external systems: CRMs, APIs, customer data, and operational tools
  • The discipline to define what success looks like before you start building — and an eval framework that catches problems before your users do
  • A genuine curiosity about Customer Success workflows and customer problems, not just the technical challenge
  • Intellectual honesty about what AI can and can't do well — and the judgment to design guardrails and fallback paths accordingly
  • 3+ years of software engineering or technical experience, with at least 1 year working hands-on with LLMs or AI agents in a production environment

Nice to have

  • Direct experience with Anthropic Claude or similar LLM APIs
  • A background working with or alongside a Customer Success or Revenue Operations team
  • Experience building regression test suites or eval frameworks for non-deterministic AI systems
  • Familiarity with Salesforce, Gainsight, or similar CRM and Customer Success platforms

What you get

  • Annual base salary range of $105,910 — $160,200 USD
  • Performance-based bonus/variable pay
  • Equity opportunities for eligible roles
  • Flexible, employee-led remote model
  • Professional development stipend
  • Comprehensive health and parental leave plans

Worth weighing

  • Remote position excludes candidates from the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area
  • Role involves defining new processes and standards, which may require adaptability and initiative
  • The AI function is newly established, meaning you will be shaping the role and its impact from the ground up

Summarised from Samsara's posting. Read the full original.

Listed by Samsara on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

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