Senior Manager, Customer Support (Shift - 9:00 am - 6:00 pm EST)
Rubrik Job Board · Morrisville, NC
Posted 12 days ago
or apply directly on Rubrik Job Board's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 12 days Rubrik Job Board's roles stay open a median of 35 days
- Reposted
- No
- Salary listed
- No 0% of Rubrik Job Board's roles list one
- Ghost-job risk at Rubrik Job Board
- high 63 stale, 7 reposted of 143 open
- Hiring momentum
- 208 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Rubrik Job Board's own greenhouse board since 2026-08-03. Full hiring picture for Rubrik Job Board.
About this role
The Senior Manager of Customer Support will oversee all aspects of post-sales support for US customers and partners, leading a team of Support Engineers to ensure exceptional service delivery. Responsibilities include managing team performance, collaborating with various departments to enhance customer satisfaction, and implementing operational improvements. The role also involves handling escalations, monitoring support metrics, and ensuring quality standards are met.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Rubrik Job Board as an employer.
What you need
- Bachelor’s degree in any discipline
- 7-10 years of experience in technical customer support organizations
- 3 years of experience as a people manager in support organizations
- Excellent written and verbal communication skills
- Planning, decision making, staffing, and process improvement skills
- Excellent interpersonal and teamwork skills
What you get
- Base salary range of $155,500 — $233,300 USD
- Bonus potential
- Equity
- Benefits
Worth weighing
- Role requires high-level professional communication with stakeholders
- Position carries special Security and Privacy Responsibilities for protecting U.S. Federal Government interests
- Applicant must be a U.S. citizen based on U.S. soil
- Background checks may be required depending on access to U.S. Government data
Summarised from Rubrik Job Board's posting. Read the full original.
Listed by Rubrik Job Board on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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