or apply directly on Rubrik Job Board's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 21 days Rubrik Job Board's roles stay open a median of 35 days
- Reposted
- No
- Salary listed
- No 0% of Rubrik Job Board's roles list one
- Ghost-job risk at Rubrik Job Board
- high 63 stale, 7 reposted of 143 open
- Hiring momentum
- 208 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Rubrik Job Board's own greenhouse board since 2026-08-03. Full hiring picture for Rubrik Job Board.
About this role
The Customer Retention Manager is tasked with reducing customer churn and enhancing customer health through risk detection and retention strategies. This role involves collaborating with various teams to implement customer-save strategies, handle renewal objections, and launch proactive retention programs. The manager will also analyze churn data and provide insights to improve retention efforts and support renewal forecasts.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Rubrik Job Board as an employer.
What you need
- 8+ years in Renewals, Customer Success, Account Management, or Customer Operations (SaaS preferred)
- Strong analytical and commercial acumen with experience handling pricing, TCO, ROI, and competitive objections
- Ability to influence cross-functional teams and lead risk discussions with executive stakeholders
- Experience with Salesforce, Gainsight/CS platforms, and BI tools like Tableau, Power BI, or Looker
- Strong communication, negotiation, and conflict-resolution skills
Nice to have
- Experience in competitive intelligence, pricing strategy, or deal desk functions
- Experience running war rooms or escalation workflows
- Background in program management or enablement
- Strong understanding of SaaS economics: GRR, NRR, churn, discount impact, unit economics
Worth weighing
- No salary listed
- Role involves significant cross-functional collaboration which may require strong interpersonal skills
- Focus on retention strategies may indicate a reactive rather than proactive approach to customer engagement
Summarised from Rubrik Job Board's posting. Read the full original.
Listed by Rubrik Job Board on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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