or apply directly on Relay Payments's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 28 days Relay Payments's roles stay open a median of 34 days
- Reposted
- No
- Salary listed
- No 0% of Relay Payments's roles list one
- Ghost-job risk at Relay Payments
- high 2 stale, 0 reposted of 5 open
- Hiring momentum
- 11 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Relay Payments's own greenhouse board since 2026-08-03. Full hiring picture for Relay Payments.
About this role
As an Account Manager at Relay Payments, you will be responsible for managing and growing relationships with mid-tier carrier customers post-onboarding. Your day-to-day tasks will include driving customer satisfaction and product adoption, monitoring account health, managing escalations, and collaborating with cross-functional teams to enhance the customer experience. You will also develop account plans, conduct regular meetings with customers, and leverage data to identify expansion opportunities and improve account performance.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Relay Payments as an employer.
What you need
- 3+ years of experience in sales, implementation, partner management, customer success, or account management roles
- Proven success managing large customer portfolios, growing customer accounts, and reducing churn
- Demonstrated ability to identify expansion opportunities and influence customers to adopt additional products or services
- Confident handling escalations and navigating complex customer relationships
- Highly organized, metrics-driven, and energized by solving problems
- Strong collaborator with a customer-first mindset and a passion for relationship-building
Nice to have
- Trucking industry experience is a strong plus
What you get
- Generously sharing equity in the company
- 401K match program
- Dedicated personal/professional development funds
- “Be Reasonable” PTO policy
- Medical, dental and vision insurance
- Competitive benefits
Worth weighing
- Hybrid schedule with in-office days required
- No specific salary listed
- Fast-paced startup environment may require adaptability
Summarised from Relay Payments's posting. Read the full original.
Listed by Relay Payments on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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