or apply directly on Quince's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 12 days Quince's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 21% of Quince's roles list one
- Ghost-job risk at Quince
- high 83 stale, 12 reposted of 134 open
- Hiring momentum
- 216 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Quince's own greenhouse board since 2026-08-03. Full hiring picture for Quince.
About this role
As a Customer Experience Category Specialist at Quince, you will be the authority on your product line, managing customer interactions across multiple channels such as phone, SMS/chat, and email. Your role involves not only addressing customer issues but also analyzing data to identify patterns and prevent future problems, while collaborating with your team to enhance the overall customer experience. This position is dynamic and impactful, requiring you to adapt quickly in a fast-paced startup environment.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Quince as an employer.
What you need
- 3+ years of client facing, omni channel customer experience (retail, e-commerce, SaaS, hospitality)
- Consistent top performer, driven by results and impact
- Curious and able to ask 'why' while thinking systemically
- Comfortable with ambiguity and able to move without perfect information
- Genuinely care about elevating the customer experience
- Coachable and open to feedback
What you get
- $26.00 per hour with tenure based increases
- Monthly performance bonus of up to $1,000
- 3 week paid training and onboarding
- Set schedule with guaranteed offers
- Medical, Dental, Vision, Prescription, Life/Disability insurance, PTO, 401(k) and more
- Flexible remote work options
Worth weighing
- No specific mention of career advancement opportunities
- Fast-paced startup environment may involve ambiguity and rapid changes
- Role requires a proactive approach to problem-solving and customer experience management
Summarised from Quince's posting. Read the full original.
Listed by Quince on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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