Customer Success Specialist (ZeroTouch)
Quadbridge · Montreal, QC
Posted 14 days ago · $70,000 to $80,000
or apply directly on Quadbridge's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 14 days Quadbridge's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- Yes 40% of Quadbridge's roles list one
- Ghost-job risk at Quadbridge
- high 15 stale, 1 reposted of 20 open
- Hiring momentum
- 22 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Quadbridge's own greenhouse board since 2026-08-03. Full hiring picture for Quadbridge.
About this role
The Customer Success Specialist (ZeroTouch) at Quadbridge is responsible for managing the customer lifecycle for assigned ZeroTouch customers, starting from onboarding through to service delivery and operational reviews. This role involves coordinating across various teams including logistics, finance, and technical delivery to ensure customer satisfaction and service efficiency. The specialist will also handle billing coordination, track service risks, and contribute to continuous improvement efforts.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Quadbridge as an employer.
What you need
- 3 or more years of experience in customer success, managed services, service delivery coordination, service operations, logistics coordination, billing operations, or a related customer-facing role in a technology services environment
- Experience coordinating customer onboarding, recurring service activity, ticketing, reporting, invoicing, or service lifecycle processes
- Working knowledge of managed services, IT equipment lifecycle, logistics, warehousing, shipping, inventory, device provisioning, or related service practices
- Ability to interpret contracts, Service Orders, service data, operational findings, and customer requirements and translate them into coordinated actions
- Strong coordination skills with the ability to manage multiple customers, stakeholders, actions, dependencies, and recurring deadlines
- Comfort working across Sales, Managed Services, Finance, Warehouse and Logistics, Customer Success, and leadership teams
Nice to have
- Bilingualism in English and French is preferred for the Montreal customer and operations environment
- Bachelor degree in Business, Information Technology, Operations, Supply Chain, or a related discipline is preferred
What you get
- RRSP program
- Ongoing professional training and development opportunities
- Complete health, dental, life, STD and LTD insurance plan
- Top-tier equipment provided for work
- Monthly social and team building events
- Pet-friendly office
Worth weighing
- Salary range is $70,000 to $80,000 plus bonus, which may be a consideration for candidates
- Role involves significant coordination across multiple teams, which may require strong interpersonal skills and adaptability
- The position is hybrid, which may not suit everyone
Summarised from Quadbridge's posting. Read the full original.
Listed by Quadbridge on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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