or apply directly on Podium's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 15 days Podium's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Podium's roles list one
- Ghost-job risk at Podium
- high 41 stale, 2 reposted of 56 open
- Hiring momentum
- 74 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Podium's own greenhouse board since 2026-08-03. Full hiring picture for Podium.
About this role
As a Technical Support Engineer at Podium, you will be responsible for troubleshooting and resolving product issues, utilizing AI to create and merge pull requests, and serving as a point of escalation for customer-related product issues. You will collaborate with cross-functional teams to enhance customer experience and maintain open communication regarding product feedback and improvements, while also documenting processes and maintaining a customer-first mindset.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Podium as an employer.
What you need
- 1–3 years of experience in technical or product support roles
- Strong analytical and data-driven problem-solving skills
- Ability to drive innovation, improve processes, and thrive in an unstructured or rapidly changing environment
- Familiarity with modern web technologies (APIs, web services, JSON)
- Comfort with scripting or debugging tools
- Experience managing and triaging customer issues, feature requests, or product-related escalations
What you get
- Open and transparent culture
- Life insurance, long and short-term disability coverage
- Paid parental leave
- Fertility benefits
- Generous vacation time, plus three 4-day summer holiday weekends
- Excellent medical, dental, and vision benefits
Worth weighing
- Role involves some customer interaction but is not purely customer-facing
- Fast-paced environment may require adaptability to change
- Technical skills in AI and modern web technologies are essential
Summarised from Podium's posting. Read the full original.
Listed by Podium on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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