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PlayStation Global

Technical Operations Support Analyst

PlayStation Global · United States, Aliso Viejo, CA

Posted about 2 months ago

or apply directly on PlayStation Global's site. We never take the application ourselves.

Is this posting real?

This role has been open
55 days
PlayStation Global's roles stay open a median of 55 days
Reposted
No
Salary listed
No
3% of PlayStation Global's roles list one
Ghost-job risk at PlayStation Global
high
119 stale, 5 reposted of 186 open
Hiring momentum
319 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-27

Measured from postings appearing on and disappearing from PlayStation Global's own greenhouse board since 2026-08-03. Full hiring picture for PlayStation Global.

About this role

As a Technical Operations Support Analyst at Sony Interactive Entertainment, you will provide frontline operational support for a global cloud gaming platform. Your responsibilities include handling support requests, maintaining operational processes, documenting procedures, and identifying opportunities for process improvement. You will collaborate with various teams to ensure platform stability and service availability while developing foundational skills in cloud and datacenter infrastructure.

Our read on this posting2.0out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of PlayStation Global as an employer.

What you need

  • 1–3 years of experience in Information Technology, Technical Support, Operations Support, or a related field
  • Foundational understanding of computer systems, operating systems, networking concepts, and troubleshooting methodologies
  • Experience working with ticketing systems, service request management, or operational support processes
  • Ability to follow documented procedures while maintaining attention to detail and accuracy
  • Strong written and verbal communication skills
  • Strong organizational skills and attention to detail

Nice to have

  • Experience with Linux operating systems and command-line tools
  • Experience troubleshooting hardware, software, or infrastructure-related issues
  • Familiarity with Jira, Confluence, ServiceNow, or similar ticketing and documentation platforms
  • Exposure to cloud computing platforms such as AWS or Google Cloud
  • Experience supporting operational environments that require adherence to SLAs

Worth weighing

  • Contract position for 12 months
  • Hybrid work model may require flexibility in scheduling
  • Background checks conducted at the offer stage, including criminal background checks for some roles.

Summarised from PlayStation Global's posting. Read the full original.

Listed by PlayStation Global on their greenhouse job board, last confirmed open on 2026-09-27. PitchMeAI is not the employer.

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