Customer Success Manager, U.S. Defense and Intelligence
Planet · Arlington, VA
Posted about 3 months ago
or apply directly on Planet's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 75 days Planet's roles stay open a median of 70 days
- Reposted
- No
- Salary listed
- No 0% of Planet's roles list one
- Ghost-job risk at Planet
- high 124 stale, 12 reposted of 127 open
- Hiring momentum
- 156 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Planet's own greenhouse board since 2026-08-03. Full hiring picture for Planet.
About this role
As a Customer Success Manager specializing in the Defense and Intelligence sectors at Planet, you will support U.S. customers by helping them maximize the value of Planet's imagery and platform. Your role involves building relationships, providing training and technical support, and acting as a trusted advisor to ensure clients effectively utilize the company's products. You will also collaborate with internal teams to enhance customer experience and identify expansion opportunities.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Planet as an employer.
What you need
- 4+ years of experience in Customer Success, account management, or related fields
- Bachelor's degree in a relevant field
- Experience collaborating with the U.S. Department of Defense and/or Intelligence Community
- Proficient in remote sensing, GIS, or geospatial imagery products, particularly in their applications within the DoD and IC sectors
- Excellent problem-solving abilities and a proactive approach to work
- Ability to multitask, work independently, prioritize, and manage time effectively
Nice to have
- Active or ability to obtain and maintain a TS/SCI Clearance
- Experience supporting GEOINT missions in the U.S.
- Technical affinity around APIs
- Python scripting experience
What you get
- Comprehensive Medical, Dental, and Vision plans
- Health Savings Account (HSA) with a company contribution
- Generous Paid Time Off in addition to holidays and company-wide days off
- 16 Weeks of Paid Parental Leave
- Wellness Program and Employee Assistance Program (EAP)
- Home Office Reimbursement
Worth weighing
- Hybrid role requiring 3 days in the Arlington, VA office
- No specific mention of salary beyond a range; final salary depends on experience and location
- Role involves working closely with U.S. Defense and Intelligence sectors, which may require specific security clearances
Summarised from Planet's posting. Read the full original.
Listed by Planet on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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