Customer Success Manager II, Commercial Markets
Planet · San Francisco, CA; Arlington, VA
Posted about 2 months ago
or apply directly on Planet's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 70 days Planet's roles stay open a median of 70 days
- Reposted
- No
- Salary listed
- No 0% of Planet's roles list one
- Ghost-job risk at Planet
- high 124 stale, 12 reposted of 127 open
- Hiring momentum
- 156 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Planet's own greenhouse board since 2026-08-03. Full hiring picture for Planet.
About this role
As a Customer Success Manager II at Planet, you will manage and expand relationships with customers in commercial markets, focusing on agriculture and mapping. Your role involves ensuring customers maximize the value of Planet's geospatial solutions, collaborating closely with sales teams, and driving customer success through strategic planning and execution of success plans and QBRs.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Planet as an employer.
What you need
- 6+ years of experience in Customer Success, Account Management, or a strategic customer-facing role
- Bachelor’s degree in a relevant field
- Good working knowledge of remote sensing, GIS, or geospatial imagery products
- A track record of acting as a thought partner by asking reframing questions that probe client motivations, pressures, and business context
- A solid understanding of commercial business models
- Great situational awareness with an outstanding ability to read between the lines
Nice to have
- Experience working within the agriculture sector
- Proficiency in using Customer Relationship Management (CRM) and Customer Success (CS) tools
- Ability to translate customer data into actionable insights
- Experience leading organizational change management efforts
What you get
- Comprehensive Medical, Dental, and Vision plans
- Health Savings Account (HSA) with a company contribution
- Generous Paid Time Off in addition to holidays and company-wide days off
- 16 Weeks of Paid Parental Leave
- Wellness Program and Employee Assistance Program (EAP)
- Home Office Reimbursement
Worth weighing
- Hybrid role requiring in-office work 3 days per week in San Francisco or Washington DC
- No specific mention of salary benefits beyond commission eligibility and salary ranges
- The role may involve navigating high-stakes customer situations which could be stressful
Summarised from Planet's posting. Read the full original.
Listed by Planet on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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