or apply directly on Ping Identity's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 21 days Ping Identity's roles stay open a median of 35 days
- Reposted
- No
- Salary listed
- Yes 60% of Ping Identity's roles list one
- Ghost-job risk at Ping Identity
- moderate 27 stale, 0 reposted of 78 open
- Hiring momentum
- 115 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Ping Identity's own greenhouse board since 2026-08-03. Full hiring picture for Ping Identity.
About this role
The Senior Renewals Operations Manager at Ping Identity is responsible for leading the design and continuous improvement of the renewal operating model. This role involves process transformation, reporting and analytics, and the enablement of AI and automation to enhance operational efficiency. The manager will collaborate with various teams to streamline renewal processes, improve forecasting accuracy, and implement AI solutions to reduce manual work.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Ping Identity as an employer.
What you need
- 5+ years of experience in Renewals Operations
- Demonstrated success leading process redesign, operational transformation, or change initiatives across multiple teams
- Strong aptitude for reporting and analytics, with the ability to define metrics, assess data quality, build useful dashboards, and explain trends clearly
- Experience working with CRM, customer success, business intelligence, or planning systems such as Salesforce, Anaplan, Gainsight, Tableau, or similar platforms
- Practical experience using generative AI, automation, or intelligent workflow tools to improve analysis, reporting, productivity, or decision support
- Strong understanding of data governance, metric standardization, documentation, and operational controls
Nice to have
- Experience in a subscription, SaaS, or technology business with complex renewal motions
- Experience with advanced Excel, Google Sheets, data visualization, workflow automation, or business-intelligence tools
- Experience building renewal forecasts, churn reporting, save-potential analysis, or executive operating reviews
- Experience establishing AI governance, prompt standards, evaluation methods, or human-in-the-loop review practices
- Familiarity with Salesforce opportunity data, renewal forecasting, customer health data, and cross-functional revenue processes
What you get
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Worth weighing
- Salary range provided only for Colorado, may vary based on location and individual qualifications
- Role involves significant cross-functional collaboration, which may require strong interpersonal skills
- Focus on AI and automation may indicate a shift towards technology-driven processes, which could require adaptability
Summarised from Ping Identity's posting. Read the full original.
Listed by Ping Identity on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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