or apply directly on Ping Identity's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 13 days Ping Identity's roles stay open a median of 35 days
- Reposted
- No
- Salary listed
- Yes 60% of Ping Identity's roles list one
- Ghost-job risk at Ping Identity
- moderate 27 stale, 0 reposted of 78 open
- Hiring momentum
- 115 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Ping Identity's own greenhouse board since 2026-08-03. Full hiring picture for Ping Identity.
About this role
As a Customer Success Manager at Ping Identity, you will act as a key resource for customer organizations, building and maintaining relationships while addressing their operational needs. Your role involves managing customer incidents, analyzing data to identify trends, advocating for customer needs internally, and providing proactive guidance on product features. You may also travel to customer sites and be available for after-hours support as necessary.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Ping Identity as an employer.
What you need
- A minimum of 4 years of related experience in Customer Success / Experience
- Experience in consulting and implementation of IT systems, preferably cloud service and/or identity management
- A strong technical aptitude to learn customer use cases and architectural requirements for Ping solutions
- A naturally curious and proactive approach to uncovering adoption blockers and risks
- Experience with SFDC, Gainsight, or equivalent CRM systems
- Solid technical understanding of Cloud Solutions
What you get
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
Worth weighing
- Salary range provided only for Colorado, not applicable to all locations
- Role may require after-hours or weekend coverage
- Travel to customer sites may be necessary
Summarised from Ping Identity's posting. Read the full original.
Listed by Ping Identity on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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