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Paytm

CST (Flights) - Team Lead (Operations) - Travel

Paytm · Noida, Uttar Pradesh

Posted about a month ago

or apply directly on Paytm's site. We never take the application ourselves.

Is this posting real?

This role has been open
30 days
Paytm's roles stay open a median of 44 days
Reposted
No
Salary listed
No
0% of Paytm's roles list one
Ghost-job risk at Paytm
low
0 stale, 6 reposted of 212 open
Hiring momentum
327 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Paytm's own lever board since 2026-08-04. Full hiring picture for Paytm.

About this role

The Team Lead for the Customer Experience Specialists in the Flights Line of Business at Paytm will oversee a team of 15 members, ensuring they provide exceptional customer service across various channels. This role involves managing team performance, conducting training, handling escalated customer issues, and implementing process improvements to enhance operational efficiency and customer satisfaction.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Paytm as an employer.

What you need

  • Bachelor’s degree in a related field preferred
  • Minimum of 3-4 years of experience in customer service, preferably in the travel industry
  • Proven experience in managing and leading a team
  • Excellent analytical and problem-solving skills
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and manage multiple priorities

Nice to have

  • Good to have - travel industry background
  • Knowledge of Microsoft Office (Excel, PowerPoint) and Google tools
  • Familiarity with customer satisfaction metrics and measurement methodologies like Service level Adherence, Re-open rate, FCR, FRT, CSAT and Escalation rate

Worth weighing

  • No specific salary or compensation details provided
  • The role requires managing a team in a fast-paced environment, which may involve high pressure
  • Focus on customer service in the travel industry may limit exposure to other areas of business operations

Summarised from Paytm's posting. Read the full original.

Listed by Paytm on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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