Director of Service Quality
ON.energy · Houston, Texas, United States; Miami, Florida, United States
Posted about 3 months ago
or apply directly on ON.energy's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 80 days ON.energy's roles stay open a median of 81 days
- Reposted
- No
- Salary listed
- No 0% of ON.energy's roles list one
- Ghost-job risk at ON.energy
- high 59 stale, 3 reposted of 64 open
- Hiring momentum
- 96 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from ON.energy's own greenhouse board since 2026-08-03. Full hiring picture for ON.energy.
About this role
The Director of Service Quality will lead the quality strategy for service, commissioning, and field operations, focusing on improving system reliability and customer confidence. This role involves establishing quality processes for issue resolution, conducting investigations into field failures, and collaborating with various teams to drive continuous improvement. The position requires significant field travel and engagement with cross-functional teams to enhance service quality and operational effectiveness.
- benefits
- 3/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of ON.energy as an employer.
What you need
- Bachelor’s degree in Engineering, Quality, Reliability, Industrial Engineering, or a related technical field
- 10+ years of progressive experience in service quality, field quality, reliability, product quality, supplier quality, operations quality, or technical service leadership
- 5+ years of people leadership or cross-functional quality leadership experience in a technical, industrial, energy, manufacturing, infrastructure, or electro-mechanical environment
- Strong experience leading field issue resolution, root cause analysis, corrective action, and preventive action programs
- Demonstrated ability to analyze service data, quality trends, reliability performance, warranty drivers, and customer-impacting issues
- Working knowledge of Quality Management Systems, NCR/CAPA processes, document control, audit practices, and ISO 9001 principles
What you get
- Competitive salary + annual performance-based bonus eligibility
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and company holidays
- Professional development and growth opportunities
- Opportunity to grow with a mission-driven team shaping the future of clean energy
Worth weighing
- Significant travel required (approximately 50%)
- Role involves leading cross-functional teams without relying solely on direct authority
- Field quality processes must align with ISO 9001 expectations and other quality management practices
Summarised from ON.energy's posting. Read the full original.
Listed by ON.energy on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
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