or apply directly on Okendo's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 9 days Okendo's roles stay open a median of 55 days
- Reposted
- No
- Salary listed
- No 0% of Okendo's roles list one
- Ghost-job risk at Okendo
- high 5 stale, 0 reposted of 9 open
- Hiring momentum
- 15 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-06
Measured from postings appearing on and disappearing from Okendo's own lever board since 2026-08-04. Full hiring picture for Okendo.
About this role
As a Customer Success Manager at Okendo, you will focus on delivering exceptional experiences to US-based customers while managing a book of business. Your role involves driving customer retention and expansion, collaborating with various teams, and demonstrating the value of Okendo's products. You will also be responsible for building strong relationships with merchants and proactively addressing their needs to ensure satisfaction and success.
- benefits
- 1/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Okendo as an employer.
What you need
- Strong customer-facing and presentation skills
- At least 5 years of experience working in a customer-facing role at a SaaS company
- Familiarity with retention and expansion playbooks
- Comfortable being proactive and pursuing revenue opportunities with the support of the sales team
- Ability to work in a high-volume environment
- Impeccable communication, both written and verbal, and presentation
Nice to have
- Familiarity with Shopify, Klaviyo, or Google Shopping
Worth weighing
- Role involves managing a high volume of accounts which may lead to a fast-paced work environment
- No specific salary or benefits mentioned in the posting
- The position requires a flexible mindset for creating and testing new processes
Summarised from Okendo's posting. Read the full original.
Listed by Okendo on their lever job board, last confirmed open on 2026-10-06. PitchMeAI is not the employer.