or apply directly on Okendo's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 9 days Okendo's roles stay open a median of 55 days
- Reposted
- No
- Salary listed
- No 0% of Okendo's roles list one
- Ghost-job risk at Okendo
- high 5 stale, 0 reposted of 9 open
- Hiring momentum
- 15 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-06
Measured from postings appearing on and disappearing from Okendo's own lever board since 2026-08-04. Full hiring picture for Okendo.
About this role
As a Customer Success Manager at Okendo, you will focus on delivering exceptional customer experiences to US-based clients, ensuring their satisfaction and retention. You will manage a portfolio of accounts, proactively address churn signals, and collaborate with various teams to enhance customer engagement and product adoption. Your role will involve building strong relationships with merchants, demonstrating the value of Okendo's offerings, and seeking opportunities for account expansion.
- benefits
- 1/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Okendo as an employer.
What you need
- Strong customer-facing and presentation skills
- At least 5 years of experience working in a customer-facing role at a SaaS company
- Familiarity with retention and expansion playbooks
- Ability to work in a high-volume environment
- Impeccable communication, both written and verbal, and presentation skills
- A high degree of commitment and resilience
Nice to have
- Familiarity with Shopify, Klaviyo, or Google Shopping
Worth weighing
- No salary listed
- Role involves managing a high volume of accounts
- Emphasis on proactive engagement and revenue opportunities may require a strong sales-oriented mindset
Summarised from Okendo's posting. Read the full original.
Listed by Okendo on their lever job board, last confirmed open on 2026-10-06. PitchMeAI is not the employer.