or apply directly on Obsidian Security's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 80 days Obsidian Security's roles stay open a median of 80 days
- Reposted
- No
- Salary listed
- No 0% of Obsidian Security's roles list one
- Ghost-job risk at Obsidian Security
- high 25 stale, 0 reposted of 25 open
- Hiring momentum
- 43 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-22
Measured from postings appearing on and disappearing from Obsidian Security's own greenhouse board since 2026-08-03. Full hiring picture for Obsidian Security.
About this role
As a Senior Support Engineer at Obsidian Security, you will be responsible for managing complex, high-severity support tickets and diagnosing technical issues related to APIs, identity, and authentication. You will also collaborate with the Head of Customer Support to design and implement automated support systems, converting resolutions into reusable automation and playbooks. This role requires both hands-on troubleshooting and strategic development of support processes.
- benefits
- 3/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Obsidian Security as an employer.
What you need
- Strong hands-on technical support or support engineering background for a technical B2B SaaS product
- Depth across APIs, authentication and identity, logs and telemetry, integrations, and systematic debugging
- Demonstrated experience building or tuning automation or agentic and LLM-based support tooling
- Ability to translate messy, one-off escalations into repeatable, automatable solutions
- Comfort operating with ambiguity in a function that is being actively rebuilt around technology
Nice to have
- Scripting or coding ability, for example Python, and comfort debugging at the API level
- Experience with LLM and agent frameworks, retrieval-augmented generation, or workflow automation
- Familiarity with identity provider and SaaS administrative APIs, such as Microsoft Graph and Entra, or comparable platforms relevant to SaaS security
What you get
- Competitive compensation with equity and 401k
- Comprehensive healthcare with dental and vision coverage
- Flexible paid time off and paid holiday time off
- 12 weeks of new parent or family leave
- Personal and professional development resources
Worth weighing
- Base salary range is $100,000 — $130,000 USD, which may vary based on location and experience
- Role involves operating in an environment that is being actively rebuilt around technology, which may introduce uncertainty
Summarised from Obsidian Security's posting. Read the full original.
Listed by Obsidian Security on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.
More roles at Obsidian Security
- Enterprise Account Executive - CentralUS Remote (Central)
- Software Engineer - AI Security ProductPalo Alto, California, USA
- Staff IT Systems EngineerPalo Alto, CA
- Head of Customer SupportUS Remote (East/Central)
- Enterprise Account Executive - UKLondon, UK
- Enterprise Account Executive - San Francisco Bay AreaPalo Alto, CA
- Head of GTM EnablementRemote - US
- Sr Channel Account Manager (EMEA)UK - Remote