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NTT DATA, Europe & LATAM, Branch in USA, Inc.

Service Desk Support Specialist

NTT DATA, Europe & LATAM, Branch in USA, Inc. · San José, Costa Rica

Posted 16 days ago

or apply directly on NTT DATA, Europe & LATAM, Branch in USA, Inc.'s site. We never take the application ourselves.

Is this posting real?

This role has been open
16 days
NTT DATA, Europe & LATAM, Branch in USA, Inc.'s roles stay open a median of 30 days
Reposted
No
Salary listed
No
63% of NTT DATA, Europe & LATAM, Branch in USA, Inc.'s roles list one
Ghost-job risk at NTT DATA, Europe & LATAM, Branch in USA, Inc.
moderate
5 stale, 0 reposted of 19 open
Hiring momentum
30 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from NTT DATA, Europe & LATAM, Branch in USA, Inc.'s own greenhouse board since 2026-08-03. Full hiring picture for NTT DATA, Europe & LATAM, Branch in USA, Inc..

About this role

The Service Desk Support Specialist at NTT DATA will provide front-line technical support, handling incoming calls and chats to resolve customer issues. Responsibilities include troubleshooting common technical problems, documenting interactions, meeting performance metrics, and escalating unresolved cases. The role requires adaptability to a 24/7 service environment and involves both real-time support and back-office tasks.

Our read on this posting2.4out of 5
benefits
1/5
freshness
4/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of NTT DATA, Europe & LATAM, Branch in USA, Inc. as an employer.

What you need

  • 1+ years of customer service experience (call center experience preferred)
  • Must be able to work in a 24/7 environment with flexible shifts (including nights and weekends)
  • Must have professional proficiency in English
  • Ability to follow processes, meet metrics, and work in a structured environment
  • Ability to learn quickly and apply new technical knowledge
  • Basic knowledge of Windows environments and desktop support

Nice to have

  • Prior technical support experience is a plus

Worth weighing

  • Role requires working flexible shifts, including nights and weekends
  • The position operates in a 24/7 service center environment
  • No specific salary or benefits mentioned in the posting

Summarised from NTT DATA, Europe & LATAM, Branch in USA, Inc.'s posting. Read the full original.

Listed by NTT DATA, Europe & LATAM, Branch in USA, Inc. on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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