or apply directly on NICE's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 14 days NICE's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 1% of NICE's roles list one
- Ghost-job risk at NICE
- low 0 stale, 15 reposted of 188 open
- Hiring momentum
- 407 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from NICE's own greenhouse board since 2026-08-03. Full hiring picture for NICE.
About this role
The Senior Customer Success Manager at NiCE is responsible for guiding customers through their journey with Cognigy's products, ensuring they achieve their desired outcomes and facilitating further expansion. This role involves leveraging enterprise software experience to enhance customer value, conducting structured discovery processes, and engaging with enterprise executives to articulate the strategic business value of solutions. Additionally, the manager will define success metrics, implement retention strategies, and collaborate with sales and technical teams to drive customer loyalty.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of NICE as an employer.
What you need
- At least 5 years of experience in the software industry as a Customer Success Manager
- Experience with CCaaS, AI, or conversational AI
- Deep understanding of strategic business value in the software industry
- Exceptional communication skills, both written and oral
- Empathetic to customer needs with a user-centric approach
- Analytical and structured problem-solving skills
What you get
- Endless internal career opportunities across multiple roles, disciplines, domains, and locations
- Fast-paced, collaborative, and creative work environment
Worth weighing
- Openness to travel up to 20% of the time within the USA
- No specific salary or benefits details listed
Summarised from NICE's posting. Read the full original.
Listed by NICE on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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