NICE

Lead Client Services Project Manager, CX

NICE · USA - Remote

Posted 14 days ago

or apply directly on NICE's site. We never take the application ourselves.

Is this posting real?

This role has been open
14 days
NICE's roles stay open a median of 45 days
Reposted
No
Salary listed
No
1% of NICE's roles list one
Ghost-job risk at NICE
low
0 stale, 15 reposted of 188 open
Hiring momentum
407 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from NICE's own greenhouse board since 2026-08-03. Full hiring picture for NICE.

About this role

The Lead Client Services Project Manager is responsible for overseeing the end-to-end delivery of customer projects, ensuring implementation, rollout, and delivery of products and services. This role involves managing project scope, time, cost, quality, and human resources while maintaining strong stakeholder relationships and customer satisfaction. The position also includes business development responsibilities, working closely with the sales team to identify new opportunities within existing accounts.

Our read on this posting2.8out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of NICE as an employer.

What you need

  • Strong knowledge about client service
  • Experience in an IT Professional Services organization
  • Experience in PMI Standards and approach
  • Good management and leadership abilities
  • Excellent communication and presentation skills
  • Strong knowledge of Project Management practices and Professional Services delivery

Nice to have

  • PMP certification
  • Experience in Call Center Operations and related Products/Software

Worth weighing

  • No salary listed
  • Role involves significant responsibility for customer satisfaction and revenue delivery
  • Position requires managing geographically diverse teams
  • Complex environment and matrix organization may present challenges

Summarised from NICE's posting. Read the full original.

Listed by NICE on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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