or apply directly on Natera's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 62 days Natera's roles stay open a median of 80 days
- Reposted
- No
- Salary listed
- No 3% of Natera's roles list one
- Ghost-job risk at Natera
- high 219 stale, 24 reposted of 220 open
- Hiring momentum
- 377 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-22
Measured from postings appearing on and disappearing from Natera's own greenhouse board since 2026-08-03. Full hiring picture for Natera.
About this role
The Japan Customer Support Representative is responsible for providing exceptional service to Japanese customers, acting as the main contact for the Japan Sales team. Daily tasks include managing customer inquiries, troubleshooting issues, and collaborating with various teams to ensure a seamless ordering and reporting process. The role also involves documenting interactions, training internal teams, and staying updated on company products and services.
- benefits
- 4/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Natera as an employer.
What you need
- Fluency in Japanese and proficiency in English
- Undergraduate degree and/or a minimum of 3 years related experience
- Previous customer service experience in healthcare, biotechnology, medical device, or diagnostics industry
- Ability to work independently
- Problem-solving mindset and attention to detail
- Ability to complete HIPAA/PHI training within the first 30 days of hire
What you get
- Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
- Free testing for employees and their immediate families
- Fertility care benefits
- Pregnancy and baby bonding leave
- 401k benefits
- Commuter benefits
Worth weighing
- Role involves handling Protected Health Information (PHI) regularly
- Requires quick learning of products and services
- High volume of customer accounts to manage
- Must be adaptable to a fast-paced environment
Summarised from Natera's posting. Read the full original.
Listed by Natera on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.
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