or apply directly on NABIS's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 16 days NABIS's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 25% of NABIS's roles list one
- Ghost-job risk at NABIS
- high 18 stale, 3 reposted of 28 open
- Hiring momentum
- 45 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from NABIS's own greenhouse board since 2026-08-03. Full hiring picture for NABIS.
About this role
As a Customer Experience Associate at Nabis, you will be the primary point of contact for brand and retail partners, providing high-quality support through various channels. Your responsibilities will include managing inquiries, order workflows, and account issues while ensuring timely and professional communication. You will also collaborate with multiple departments to resolve partner-facing issues and contribute to process improvements.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of NABIS as an employer.
What you need
- 2+ years of customer service, account support, or operations experience in a B2B, SaaS, logistics, distribution, or marketplace environment
- Strong written and verbal communication skills in English
- Demonstrated ability to manage high-volume, multi-channel queues with consistent quality and responsiveness
- Proficiency with CRM and ticketing tools (Zendesk, Salesforce, Freshdesk, or similar)
- Solid understanding of order management processes, including fulfillment workflows and basic billing and invoicing
- Ability to work independently in a remote environment
Nice to have
- Experience supporting B2B accounts in distribution, wholesale, or supply chain industries
- Familiarity with compliance-adjacent workflows
- Background in SaaS platform support
- Experience working within a tiered support model or structured escalation framework
- Bilingual in Spanish and English
What you get
- Competitive compensation commensurate with experience and market
- Fully remote work environment
- Exposure to a high-growth, technology-first distribution platform
- Clear performance expectations with coaching and development support
- Opportunity to grow within a CX organization
Worth weighing
- No specific salary listed
- Role involves handling high-volume inquiries which may be stressful
- Remote work requires reliable internet and adherence to a schedule
- Experience in compliance-related workflows is preferred but not mandatory
Summarised from NABIS's posting. Read the full original.
Listed by NABIS on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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