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Motive

Senior Manager, Technical Support Engineering

Motive · Remote - Islamabad & Lahore

Posted about 3 months ago

or apply directly on Motive's site. We never take the application ourselves.

Is this posting real?

This role has been open
81 days
Motive's roles stay open a median of 73 days
Reposted
No
Salary listed
No
1% of Motive's roles list one
Ghost-job risk at Motive
high
133 stale, 18 reposted of 136 open
Hiring momentum
203 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Motive's own greenhouse board since 2026-08-03. Full hiring picture for Motive.

About this role

The Senior Manager of Technical Support Engineering will lead a significant part of the Tier 2/Tier 3 Technical Support organization, focusing on performance, organizational design, and execution across various teams and customer segments. This role involves managing a team of managers and individual contributors, driving key performance metrics, and collaborating with cross-functional partners to enhance support excellence. The position also requires strategic oversight of staffing, incident management, and the development of scalable processes to improve customer outcomes.

Our read on this posting2.2out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Motive as an employer.

What you need

  • Technical degree in Computer Science or Engineering preferred, or equivalent practical experience
  • 6+ years of experience leading technical teams in fast-paced, high-volume support organizations
  • Hands-on experience as an individual contributor in a technical support engineering or similar role
  • Demonstrated success running larger support organizations with measurable impact
  • Proven experience handling complex escalations and incidents
  • Strong track record of building, coaching, and retaining high-performing teams

Nice to have

  • Hands-on experience with Salesforce
  • Experience with Tableau or similar BI tooling
  • Familiarity with Jira, Confluence, and knowledge management best practices
  • Experience in data-driven support strategy
  • Prior experience in IoT, telematics, fleet management, or related domains

Worth weighing

  • No salary listed
  • Role involves significant leadership responsibilities and requires handling critical customer issues
  • Expectations for after-hours support during escalations may affect work-life balance

Summarised from Motive's posting. Read the full original.

Listed by Motive on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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