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Motive

Customer Success Manager, Enterprise

Motive · Mexico City - Hybrid

Posted about 3 months ago

or apply directly on Motive's site. We never take the application ourselves.

Is this posting real?

This role has been open
87 days
Motive's roles stay open a median of 94 days
Reposted
No
Salary listed
No
1% of Motive's roles list one
Ghost-job risk at Motive
high
136 stale, 18 reposted of 136 open
Hiring momentum
68 roles opened in the last 90 days
↓ down vs. the prior 90 days
Last confirmed on the employer's board
2026-11-14

Measured from postings appearing on and disappearing from Motive's own greenhouse board since 2026-08-03. Full hiring picture for Motive.

About this role

As a Customer Success Manager at Motive, you will be responsible for managing a portfolio of existing customers in Mexico, ensuring they derive value from the company's solutions. Your role involves driving customer adoption, maintaining high satisfaction levels, and facilitating renewals and expansions. You will also collaborate with internal teams to resolve issues and support customers throughout their lifecycle with the Motive platform.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Motive as an employer.

What you need

  • 3+ years prior experience in a customer-facing role
  • 2+ years prior experience as a CSM or equivalent (owning a renewal target)
  • Bilingual fluency in Spanish and English required
  • Ownership of revenue and renewals for a named book of business
  • Ability to build and maintain relationships with clients and their key personnel
  • Receptive to feedback, willingness to learn and embrace continuous improvement

Nice to have

  • Experience working with accounts based in both Mexico and US
  • Logistics experience is a big plus
  • Prior sales experience a plus

Worth weighing

  • No salary listed
  • Role involves handling a large volume of communications
  • Fast-paced workplace may lead to high pressure situations

Summarised from Motive's posting. Read the full original.

Listed by Motive on their greenhouse job board, last confirmed open on 2026-11-14. PitchMeAI is not the employer.

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