or apply directly on Moonpay's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 0 days Moonpay's roles stay open a median of 30 days
- Reposted
- No
- Salary listed
- No 28% of Moonpay's roles list one
- Ghost-job risk at Moonpay
- moderate 5 stale, 2 reposted of 29 open
- Hiring momentum
- 43 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-24
Measured from postings appearing on and disappearing from Moonpay's own lever board since 2026-08-04. Full hiring picture for Moonpay.
About this role
As the Team Lead for Trust & Safety Operations at MoonPay, you will oversee a team of analysts focusing on fraud operations and disputes. Your responsibilities include managing daily performance, ensuring operational excellence, and driving improvements in fraud prevention and chargeback handling. You will also lead strategic initiatives to enhance processes and leverage AI tools for operational efficiency.
- benefits
- 5/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Moonpay as an employer.
What you need
- 4-5+ years of people management experience leading analyst teams in Trust & Safety, Fraud Operations, Risk Operations, Payments Operations, Disputes, Chargebacks, or a similar high-risk operational environment.
- Strong hands-on experience across both transaction monitoring / fraud alerts and disputes / chargebacks workflows.
- Deep understanding of fraud typologies such as account takeover, scams, payment fraud, synthetic identity, friendly fraud, mule activity, and suspicious transaction patterns.
- Strong knowledge of the chargeback lifecycle, representment process, dispute evidence preparation, reason codes, and card network rules, especially Visa and Mastercard.
- Proven ability to lead operational teams in a fast-paced, high-volume environment while maintaining strong standards across quality, productivity, SLAs, and risk decisioning.
- Experience managing escalations, incidents, urgent risk events, and time-sensitive workflows with calm, structured, and clear communication.
Nice to have
- Exposure to fraud tooling, rule tuning, or decision engines.
- Experience working with Unit21 case management solution.
- Exposure to workforce planning, capacity management, queue management, and performance forecasting.
What you get
- Competitive salary package
- Equity package: financial freedom starts with our employees, so all employees have ownership at MoonPay
- Pay-for-performance equity bonus: those who drive outsized outcomes receive outsized rewards
- Moonshot award: we honor exceptional impact. 20 employees a year, each earning a $250,000 equity grant
- Pension: employer contributions from day one
- Employee referral program: refer great people, earn 10K in USDC
Worth weighing
- Role requires weekend and shift work, depending on business needs.
- The company emphasizes a high-standards, high-velocity environment which may not suit everyone.
- The position is remote until an office is established in Bengaluru, which may affect team dynamics and collaboration.
- The job description indicates a preference for candidates who meet 100% of the qualifications, which may deter some applicants.
Summarised from Moonpay's posting. Read the full original.
Listed by Moonpay on their lever job board, last confirmed open on 2026-09-24. PitchMeAI is not the employer.
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