Senior Operations Supervisor, Collections
Mission Lane · Remote, United States
Posted 6 days ago · $66,000-$86,000
or apply directly on Mission Lane's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 6 days Mission Lane's roles stay open a median of 43 days
- Reposted
- No
- Salary listed
- Yes 100% of Mission Lane's roles list one
- Ghost-job risk at Mission Lane
- high 6 stale, 3 reposted of 15 open
- Hiring momentum
- 22 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Mission Lane's own greenhouse board since 2026-08-03. Full hiring picture for Mission Lane.
About this role
As a Senior Operations Supervisor in Collections, you will lead and coach a team of approximately seven Collections agents in a remote environment. Your role involves conducting call reviews, live monitoring, and providing real-time coaching to enhance negotiation and problem-solving skills. You will also analyze performance data to identify trends and develop tailored coaching plans while collaborating with other departments to address team needs and maintain accurate reporting.
- benefits
- 2/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Mission Lane as an employer.
What you need
- 5+ years of experience in collections or recoveries within credit, lending, or banking
- Demonstrated ability to personally handle a collections call and negotiate a payment resolution end to end
- 3+ years managing a team of collections or customer operations associates in a metrics-driven, performance-managed environment
- Demonstrated experience coaching through live call monitoring, side-by-side coaching, and second-voicing
- A track record of using performance data to diagnose gaps and build coaching plans that lead to measurable improvement
- Strong written and verbal communication skills
Nice to have
- Experience leading a fully remote or hybrid collections team
- Experience with workforce management or scheduling tools in a contact center environment
- Bilingual professional fluency in English and Spanish, including the ability to discuss financial and account details and negotiate payment resolutions with customers
What you get
- Annual full-time starting base salary range: $66,000-$86,000
- Eligible for additional compensation in the forms of participation in incentive and equity programs
- Comprehensive benefits plan including paid time off, 401(k) match, monthly wellness stipend, health/dental/vision insurance options, disability coverage, paid parental leave, flexible spending account (for childcare and healthcare), life insurance, and a remote-first work environment
Worth weighing
- Role requires active participation in calls and coaching rather than remote management from a distance
- The position involves a significant amount of real-time coaching and feedback, which may be challenging for some
- No specific mention of career advancement opportunities or professional development programs
Summarised from Mission Lane's posting. Read the full original.
Listed by Mission Lane on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Mission Lane
- Senior Talent Acquisition PartnerRemote, United States
- Vice President, Corporate DevelopmentRemote, United States