PitchMeAI Jobs
Lyft

Director of Product, Customer Care

Lyft · New York, NY; San Francisco, CA

Posted 15 days ago · $236,000 - $295,000

or apply directly on Lyft's site. We never take the application ourselves.

Is this posting real?

This role has been open
15 days
Lyft's roles stay open a median of 43 days
Reposted
No
Salary listed
Yes
62% of Lyft's roles list one
Ghost-job risk at Lyft
high
80 stale, 4 reposted of 171 open
Hiring momentum
267 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Lyft's own greenhouse board since 2026-08-03. Full hiring picture for Lyft.

About this role

As the Director of Product for Customer Care at Lyft, you will lead a team of product managers to develop and execute the customer care strategy, focusing on AI-driven support and contact center platforms. You will collaborate with senior leaders across various departments to prioritize initiatives and drive the integration of innovative solutions that enhance customer experiences. This role involves setting a multi-year roadmap and metrics for success while extending support capabilities into new markets and technologies.

Our read on this posting4.6out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Lyft as an employer.

What you need

  • 10+ years of product management experience
  • Experience leading and managing product managers
  • Proven track record of building and scaling high-performing product teams
  • Experience owning a large, multi-workstream product portfolio
  • Experience in Vendor Management
  • Deep fluency in customer support and contact center platforms, AI/ML-driven automation, or trust & safety products

What you get

  • Great medical, dental, and vision insurance options
  • Mental health benefits
  • Family building benefits
  • Unlimited paid time off for salaried team members
  • 15 days paid time off for hourly team members
  • 401(k) plan

Worth weighing

  • Hybrid work schedule requires in-office presence 3 days a week
  • Salary range provided but not inclusive of potential equity or bonuses
  • Role involves navigating ambiguity and making decisions with incomplete information

Summarised from Lyft's posting. Read the full original.

Listed by Lyft on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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