Operations Manager - Customer Service
Lumimeds · LATAM & USA
Posted about 3 months ago · Previously reposted
or apply directly on Lumimeds's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 81 days Lumimeds's roles stay open a median of 81 days
- Reposted
- Yes taken down and listed again at least once
- Salary listed
- No 0% of Lumimeds's roles list one
- Ghost-job risk at Lumimeds
- high 34 stale, 6 reposted of 34 open
- Hiring momentum
- 60 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-23
Measured from postings appearing on and disappearing from Lumimeds's own greenhouse board since 2026-08-03. Full hiring picture for Lumimeds.
About this role
The Operations Manager for Customer Experience & E-commerce at LumiMeds will oversee the customer journey in their digital healthcare business, focusing on enhancing customer experience and e-commerce operations. This role includes managing customer support channels, leading a team, identifying operational issues, and implementing improvements across the e-commerce lifecycle. The manager will also analyze performance metrics and collaborate with various teams to optimize processes and enhance customer satisfaction.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Lumimeds as an employer.
What you need
- 3+ years of experience in Customer Experience, Customer Operations, E-commerce Operations, or a similar operational leadership role
- Hands-on experience working in an e-commerce, DTC, subscription, marketplace, or digitally enabled consumer business
- Previous experience directly managing Customer Service or Customer Experience teams in a high-volume environment
- Strong understanding of the end-to-end e-commerce customer journey, including checkout, payments, order management, fulfillment, shipping, refunds, cancellations, and post-purchase support
- Proven experience improving customer experience workflows, SOPs, escalation processes, staffing, or operational efficiency
- Experience managing performance against KPIs such as CSAT, SLA, response time, resolution time, quality, and productivity
Nice to have
- Experience in telehealth, healthcare, wellness, pharmacy, or another regulated industry
- Experience with subscription or recurring-revenue e-commerce models
- Experience with CRM, customer support, order management, and e-commerce platforms
- Experience with customer retention, churn reduction, or subscription cancellation workflows
- Experience implementing automation or AI tools to improve Customer Experience operations
Worth weighing
- Remote-first position with a globally distributed team
- Fast-paced startup environment may require adaptability to evolving processes
- No specific salary or benefits mentioned in the posting
- Role requires professional-level English communication and availability to work U.S. business hours
Summarised from Lumimeds's posting. Read the full original.
Listed by Lumimeds on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.
More roles at Lumimeds
- Telehealth Physician / Nurse Practitioner (Weight Management & Metabolic Health)Remote - US
- Nurse Practitioner (Weight Management & Metabolic Health)/ +15 licencesRemote - US
- Sales Manager B2C - Remote LATAMLATAM
- Influencer & Creator Partnerships CoordinatorLATAM
- Head of GrowthRemote - United States
- Marketing ManagerUnited States
- Copy of Performance Marketing Manager (Growth & Lifecycle) - RemoteLATAM
- Performance Marketing Manager (Growth & Lifecycle) - RemoteUnited States