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Lightning AI

Director of Customer Experience

Lightning AI · New York, New York, United States

Posted about 2 months ago

or apply directly on Lightning AI's site. We never take the application ourselves.

Is this posting real?

This role has been open
66 days
Lightning AI's roles stay open a median of 66 days
Reposted
No
Salary listed
No
6% of Lightning AI's roles list one
Ghost-job risk at Lightning AI
high
47 stale, 1 reposted of 54 open
Hiring momentum
61 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-08

Measured from postings appearing on and disappearing from Lightning AI's own greenhouse board since 2026-08-03. Full hiring picture for Lightning AI.

About this role

As the Director of Customer Experience at Lightning AI, you will lead the organization focused on maximizing customer value from the platform. This involves developing strategies for onboarding, support, and customer success, while managing a team of Technical Account Managers. You will also work closely with various departments to ensure customers effectively build and operate AI workloads, addressing any technical challenges they may face.

Our read on this posting3.2out of 5
benefits
5/5
freshness
1/5
career value
5/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Lightning AI as an employer.

What you need

  • 10+ years of experience across customer experience, customer success, technical account management, solutions architecture, professional services, or a related customer-facing function
  • A proven track record of building or scaling customer experience organizations supporting technically complex products
  • Strong technical fluency and the ability to engage credibly with engineering leaders, ML engineers, AI researchers, infrastructure teams, and enterprise platform organizations
  • A record of improving customer adoption, retention, account health, and operational execution through clear systems and measurable goals
  • Strong judgment during high-pressure customer escalations, including the ability to create clarity, align internal teams, and communicate directly with senior stakeholders
  • Excellent written and verbal communication skills

Nice to have

  • Growth-stage, enterprise SaaS, developer platform, cloud infrastructure, or AI infrastructure environment preferred, but not required
  • Familiarity with PyTorch, distributed training, model serving, inference, Kubernetes, Slurm, GPU clusters, or modern AI development workflows
  • Experience supporting both product-led and enterprise sales motions
  • Experience building global or follow-the-sun customer coverage models
  • Experience developing AI-powered customer operations, automation, self-service tooling, or customer intelligence systems

What you get

  • Comprehensive Health Coverage: Medical, dental, and vision coverage for employees and eligible dependents
  • Meaningful Equity: RSUs that give employees a stake in the company's long-term success
  • Retirement Savings: 401(k) matching (U.S.) and pension contributions (U.K.)
  • Flexible Time Off: Unlimited PTO, company holidays, and floating holidays to support work-life balance
  • Company-Wide Winter Break: Two weeks of company closure each winter to disconnect and recharge
  • Paid Parental & Family Leave: Paid leave to support you and your family through life's important moments

Worth weighing

  • Role involves significant leadership and strategic responsibilities, which may require navigating complex customer environments
  • Position emphasizes a high level of technical understanding, which may be challenging for those without a strong technical background
  • No specific mention of remote work flexibility beyond the initial office requirement, which may impact work-life balance

Summarised from Lightning AI's posting. Read the full original.

Listed by Lightning AI on their greenhouse job board, last confirmed open on 2026-10-08. PitchMeAI is not the employer.

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