or apply directly on IntelliDyne Jobs for Veterans's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 30 days IntelliDyne Jobs for Veterans's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 55% of IntelliDyne Jobs for Veterans's roles list one
- Ghost-job risk at IntelliDyne Jobs for Veterans
- high 8 stale, 0 reposted of 11 open
- Hiring momentum
- 21 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from IntelliDyne Jobs for Veterans's own greenhouse board since 2026-08-03. Full hiring picture for IntelliDyne Jobs for Veterans.
About this role
The IT Help Desk Manager will lead a team of 10-15 Tier 1 help desk agents, ensuring high-quality customer service and timely incident resolution in a fast-paced environment. Responsibilities include managing daily operations, overseeing ticket queues, conducting training, and implementing process improvements while maintaining a customer-first culture.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of IntelliDyne Jobs for Veterans as an employer.
What you need
- 5-10 years of experience in an IT support environment
- 1-2 years in a supervisory or lead role
- Strong understanding of Tier 1 support operations
- Experience with ITSM ticketing systems
- Excellent interpersonal, communication, and conflict-management skills
- Strong organizational skills
Nice to have
- ITIL Foundation certification
- MCP, MCSA or MCSE certifications
- Experience supporting enterprise or government environments
- Knowledge of SLA management and service desk best practices
- Experience leading teams of 10+ employees in a high-volume support environment
Worth weighing
- Position is 100% onsite
- Active Secret clearance is required
- No salary or benefits details provided
- Focus on continuous improvement and metrics-driven performance
Summarised from IntelliDyne Jobs for Veterans's posting. Read the full original.
Listed by IntelliDyne Jobs for Veterans on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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