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IntelliDyne Jobs for Veterans

Helpdesk Technician - Tier 1

IntelliDyne Jobs for Veterans · Falls Church, VA

Posted about 2 months ago

or apply directly on IntelliDyne Jobs for Veterans's site. We never take the application ourselves.

Is this posting real?

This role has been open
66 days
IntelliDyne Jobs for Veterans's roles stay open a median of 66 days
Reposted
No
Salary listed
No
55% of IntelliDyne Jobs for Veterans's roles list one
Ghost-job risk at IntelliDyne Jobs for Veterans
high
9 stale, 0 reposted of 11 open
Hiring momentum
21 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-08

Measured from postings appearing on and disappearing from IntelliDyne Jobs for Veterans's own greenhouse board since 2026-08-03. Full hiring picture for IntelliDyne Jobs for Veterans.

About this role

The Helpdesk Technician - Tier 1 role involves providing technical support to clients by answering calls, creating customer incidents in the tracking software, and assisting with hardware and software issues. The technician will coordinate with team members to ensure prompt responses, document problems, and maintain customer satisfaction through effective communication and relationship-building.

Our read on this posting2.6out of 5
benefits
5/5
freshness
1/5
career value
3/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of IntelliDyne Jobs for Veterans as an employer.

What you need

  • Active DOD Public Trust clearance
  • Active CompTIA Security+ CE certification
  • Bachelor's Degree and 4 years relevant support experience or a HS degree and 8 years relevant support experience
  • Superior customer service skills
  • Superb verbal communication skills
  • Knowledge of Information Technology network and systems technologies, processes, and methodologies

What you get

  • Inclusive and supportive work environment
  • Competitive compensation package
  • Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
  • Medical, dental, vision, 401(K) with company match
  • Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
  • Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards

Worth weighing

  • Onsite position in Falls Church, VA
  • High emphasis on customer service and communication skills
  • Use of specific software (Remedy) for call tracking may require prior experience

Summarised from IntelliDyne Jobs for Veterans's posting. Read the full original.

Listed by IntelliDyne Jobs for Veterans on their greenhouse job board, last confirmed open on 2026-10-08. PitchMeAI is not the employer.

More roles at IntelliDyne Jobs for Veterans

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