or apply directly on InStride Health's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 5 days InStride Health's roles stay open a median of 30 days
- Reposted
- No
- Salary listed
- No 38% of InStride Health's roles list one
- Ghost-job risk at InStride Health
- moderate 3 stale, 0 reposted of 16 open
- Hiring momentum
- 34 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from InStride Health's own greenhouse board since 2026-08-03. Full hiring picture for InStride Health.
About this role
As a Patient and Family Advisor at InStride Health, you will guide families through accessing mental health care, focusing on patient advocacy and education. Your role involves building relationships, navigating insurance complexities, and providing support throughout the onboarding process. You will work closely with internal teams to ensure families receive the necessary assistance and participate in piloting new workflows to improve processes.
- benefits
- 2/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of InStride Health as an employer.
What you need
- Proven experience working closely with customers, patients, or families
- General health insurance knowledge (billing, verification, benefits, cost-sharing, and eligibility)
- Prior experience with HIPAA regulations and securely handling Protected Health Information
- Comfort navigating CRM platforms (e.g., Salesforce, ZohoCRM) and support ticketing workflows
- A warm, empathetic nature paired with a genuine passion for delivering exceptional support
Nice to have
- Highly resilient, comfortable navigating ambiguity, and eager to thrive within a fast-paced, collaborative team environment
- A strong collaborative spirit with a readiness to pilot new workflows, learn AI tools, and actively share constructive feedback
What you get
- Generous benefits package (401k with match, Flexible PTO, paid holidays, paid service days, 4 week paid sabbatical, 12 week paid parental leave, health benefits starting on your first day, and more)
- Opportunity to join a mission-driven company that is changing the landscape of pediatric mental health treatment
- Fully virtual: work from the comfort of your home with periodic in-person retreats
Worth weighing
- No specific details on the technology stack or tools used beyond CRM and AI tools
- The role involves navigating complex insurance processes which may be challenging for some candidates
Summarised from InStride Health's posting. Read the full original.
Listed by InStride Health on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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