or apply directly on Happyco's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 51 days Happyco's roles stay open a median of 79 days
- Reposted
- No
- Salary listed
- No 0% of Happyco's roles list one
- Ghost-job risk at Happyco
- high 9 stale, 0 reposted of 9 open
- Hiring momentum
- 13 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-22
Measured from postings appearing on and disappearing from Happyco's own lever board since 2026-08-04. Full hiring picture for Happyco.
About this role
As a Level 2 Support Representative at HappyCo, you will be responsible for resolving complex customer issues, acting as a subject matter expert, and collaborating with various teams to enhance support processes. Your day-to-day tasks will include troubleshooting escalated tickets, conducting live troubleshooting sessions, and maintaining documentation to support the Level 1 team. This role requires strong technical skills and a commitment to delivering exceptional customer experiences.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Happyco as an employer.
What you need
- 2–5+ years in a technical customer support or SaaS support operations role
- Demonstrated experience resolving complex, escalated support issues independently
- Strong technical troubleshooting skills across integrated SaaS platforms, including data flow, system permissions, and third-party integrations
- Proficiency with Zendesk or a similar ticketing platform; ability to configure views, macros, and triage workflows
- Experience interpreting customer-facing issues using logs, metrics dashboards, or internal tooling
- Excellent communication skills, with the ability to distill technical concepts into simple, customer-friendly explanations
Nice to have
- Experience in property management or PropTech environments
- Familiarity with tools like Jira, Notion and Gainsight
- Experience contributing to internal knowledge bases, agent enablement, or support automation
- Experience working in or alongside BPO or distributed support teams
- Understanding of SLA-based triage workflows, ticket prioritization, and escalation handling
What you get
- Work from anywhere supported by a flexible company culture
- Opportunity to work for one of the fastest-growing technology companies in the PropTech industry
- Unlimited vacation time
- Generous paid parental leave
- Competitive and equitable pay
- Monthly stipends to support Wellness and Home Office expenses
Worth weighing
- No salary listed
- Role involves handling complex technical issues which may require significant problem-solving skills
- Fast-paced and evolving environment may not suit everyone
Summarised from Happyco's posting. Read the full original.
Listed by Happyco on their lever job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.
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