PitchMeAI Jobs
Happyco

Customer Experience Manager

Happyco · New York City

Posted about 2 months ago

or apply directly on Happyco's site. We never take the application ourselves.

Is this posting real?

This role has been open
56 days
Happyco's roles stay open a median of 79 days
Reposted
No
Salary listed
No
0% of Happyco's roles list one
Ghost-job risk at Happyco
high
9 stale, 0 reposted of 9 open
Hiring momentum
13 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Happyco's own lever board since 2026-08-04. Full hiring picture for Happyco.

About this role

As a Customer Experience Manager at HappyCo, you will serve as a key liaison between HappyCo and its partners, primarily working from the partner's New York City office. Your role will involve launching and supporting mutual customers, ensuring a seamless customer experience, resolving issues in real-time, and collaborating with internal teams on customer-facing integrations. This position is crucial for maintaining strong relationships and driving customer success in a fast-paced environment.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Happyco as an employer.

What you need

  • Strong CXM or customer success experience, including full-cycle launch and lifecycle ownership for customer accounts.
  • Experience working beyond transactional support or customer service, with ownership of customer outcomes and long-term success.
  • Ability to work in person from our partner's New York City office.
  • Comfort operating with autonomy in a fast-paced, sometimes non-standard environment.
  • Technical fluency to speak credibly about integrations, single sign-on, and AI-driven tooling with technical partner teams.
  • Strong judgment and communication skills, with the ability to represent HappyCo directly to a fast-moving, high-visibility partner and its executives.

Nice to have

  • Experience in multifamily property management, proptech, or resident-experience platforms.
  • Familiarity with SSO/identity concepts, AI agents, or MCP-style integrations.
  • Experience working in an embedded partner, strategic account, or co-sell environment.

Worth weighing

  • In-person role with no remote work option.
  • High visibility partnership may involve pressure and urgency in communication with executives.
  • Role requires navigating a sometimes non-standard environment, which may not suit everyone.

Summarised from Happyco's posting. Read the full original.

Listed by Happyco on their lever job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

More roles at Happyco

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