or apply directly on Happyco's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 21 days Happyco's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- No 0% of Happyco's roles list one
- Ghost-job risk at Happyco
- low 0 stale, 0 reposted of 9 open
- Hiring momentum
- 13 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Happyco's own lever board since 2026-08-04. Full hiring picture for Happyco.
About this role
As a Customer Experience Manager at HappyCo, you will serve as a key liaison between HappyCo and its partners, primarily working from the partner's New York City office. Your role will involve launching and supporting mutual customers, ensuring a seamless customer experience, resolving issues in real-time, and collaborating with internal teams on customer-facing integrations. This position is crucial for maintaining strong relationships and driving customer success in a fast-paced environment.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Happyco as an employer.
What you need
- Strong CXM or customer success experience, including full-cycle launch and lifecycle ownership for customer accounts.
- Experience working beyond transactional support or customer service, with ownership of customer outcomes and long-term success.
- Ability to work in person from our partner's New York City office.
- Comfort operating with autonomy in a fast-paced, sometimes non-standard environment.
- Technical fluency to speak credibly about integrations, single sign-on, and AI-driven tooling with technical partner teams.
- Strong judgment and communication skills, with the ability to represent HappyCo directly to a fast-moving, high-visibility partner and its executives.
Nice to have
- Experience in multifamily property management, proptech, or resident-experience platforms.
- Familiarity with SSO/identity concepts, AI agents, or MCP-style integrations.
- Experience working in an embedded partner, strategic account, or co-sell environment.
Worth weighing
- In-person role with no remote work option.
- High visibility partnership may involve pressure and urgency in communication with executives.
- Role requires navigating a sometimes non-standard environment, which may not suit everyone.
Summarised from Happyco's posting. Read the full original.
Listed by Happyco on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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