or apply directly on Guidepoint's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 29 days Guidepoint's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 19% of Guidepoint's roles list one
- Ghost-job risk at Guidepoint
- high 75 stale, 3 reposted of 123 open
- Hiring momentum
- 168 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Guidepoint's own greenhouse board since 2026-08-03. Full hiring picture for Guidepoint.
About this role
The IT Support Associate will provide helpdesk support for both technical and non-technical staff in a Windows/MAC environment at the Guidepoint office in Shanghai. Daily tasks include troubleshooting hardware and software issues, managing desktop systems and applications, setting up new desktops, and providing remote support to global users. The role also involves managing mobile devices, printer management, and maintaining documentation and a knowledge base.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Guidepoint as an employer.
What you need
- Bachelor's Degree
- 3-4 years of experience with IT Support in a corporate office environment
- Working knowledge of Windows OS
- LAN, WAN, TCP/IP, DHCP, DNS, Active Directory knowledge
- Data & Network security knowledge
- Knowledge of Spy/Malware/Virus vulnerabilities
Nice to have
- Mac/Linux knowledge
- Experience with Ticketing systems/Helpdesk (ManageEngine, ServiceNow, Jira)
- Basic troubleshooting/understanding of Azure environment, Endpoint, Intune, O365 Admin Portal/Exchange Online
- Experience with Dell Laptops, Printers, Docking Stations, Monitors
- Knowledge of messaging protocols
What you get
- 14 annual leave days (PTO Days)
- 11 legal holidays
- 7 full paid sick days
- Social insurances and housing fund
- Free snacks and beverages in the office, including free coffee
- Casual work environment
Worth weighing
- No specific salary listed, only 'competitive salary depending on experience'
- Role may require availability during off hours for support calls and alerts
- Fast-paced environment may not suit everyone
Summarised from Guidepoint's posting. Read the full original.
Listed by Guidepoint on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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