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GuidePoint Security

Manager, IT Service Delivery & Enterprise Applications- Remote (Anywhere in the U.S.)

GuidePoint Security · Remote

Posted about 2 months ago

or apply directly on GuidePoint Security's site. We never take the application ourselves.

Is this posting real?

This role has been open
66 days
GuidePoint Security's roles stay open a median of 66 days
Reposted
No
Salary listed
No
13% of GuidePoint Security's roles list one
Ghost-job risk at GuidePoint Security
high
50 stale, 2 reposted of 64 open
Hiring momentum
111 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-08

Measured from postings appearing on and disappearing from GuidePoint Security's own greenhouse board since 2026-08-03. Full hiring picture for GuidePoint Security.

About this role

The Manager, IT Service Delivery & Enterprise Applications at GuidePoint Security is responsible for leading the Enterprise Applications support team and the IT Help Desk. This role involves managing teams, ensuring service performance, and driving continuous improvement in employee technology experiences. The manager will also collaborate with various teams to enhance support capabilities and oversee service automation initiatives.

Our read on this posting2.6out of 5
benefits
3/5
freshness
1/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of GuidePoint Security as an employer.

What you need

  • Strong leadership, client-facing, and communication skills
  • Proven experience leading an IT Help Desk and enterprise applications support function
  • Demonstrated ability to lead a multi-layered support organization
  • Experience managing service queues, ticket assignment, and SLA performance
  • Working knowledge of IT service management practices
  • Experience supporting or managing SaaS and enterprise business applications

Nice to have

  • Experience improving workflows, automation, request types, and dashboards
  • Professional certifications such as ITIL, HDI, Atlassian, Salesforce, Okta, Microsoft

What you get

  • Group Medical Insurance options with significant employer contribution
  • Group Dental Insurance with full premium coverage for employees
  • 12 corporate holidays and a Flexible Time Off (FTO) program
  • Healthy mobile phone and home internet allowance
  • Eligibility for retirement plan after 2 months
  • Pet Benefit Option

Worth weighing

  • Remote work with approximately 10% travel required
  • No specific salary range mentioned
  • Fast-paced, technology-centric environment may require adaptability

Summarised from GuidePoint Security's posting. Read the full original.

Listed by GuidePoint Security on their greenhouse job board, last confirmed open on 2026-10-08. PitchMeAI is not the employer.

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