or apply directly on Great Gray Group's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 6 days Great Gray Group's roles stay open a median of 43 days
- Reposted
- No
- Salary listed
- Yes 83% of Great Gray Group's roles list one
- Ghost-job risk at Great Gray Group
- low 0 stale, 0 reposted of 18 open
- Hiring momentum
- 23 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Great Gray Group's own lever board since 2026-08-04. Full hiring picture for Great Gray Group.
About this role
The Service Desk Technician at Great Gray Group will be the primary technical support contact for employees, providing assistance with hardware, software, and network issues. This role includes supporting executive leadership and the sales team, managing onboarding for new employees, and maintaining IT equipment inventory. The position operates on a hybrid model with an on-call schedule for after-hours support.
- benefits
- 3/5
- freshness
- 5/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Great Gray Group as an employer.
What you need
- 2+ years of experience in IT help desk or technical support
- Strong knowledge of common business applications and operating systems
- Excellent customer service and communication skills
- Ability to explain technical concepts to non-technical users
- Experience with ticketing systems and IT service management
- Proven ability to prioritize tasks in a fast-paced environment
Nice to have
- Technical certification (CompTIA A+, HDI, ITIL Foundation)
- Experience supporting executive-level staff
- Familiarity with onboarding processes
- Knowledge of sales tools and CRM systems
What you get
- Competitive compensation package
- Group medical, dental and vision insurance
- Employer-paid life and disability insurance
- Annual well-being stipend
- 401(k) plan with advantageous employer contribution model
Worth weighing
- On-call schedule includes after-hours support from 7:30pm ET
- Hybrid work model with 4 days onsite and 1 day remote may not suit everyone
- No visa sponsorship available for this position
Summarised from Great Gray Group's posting. Read the full original.
Listed by Great Gray Group on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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