or apply directly on GoGuardian's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 15 days GoGuardian's roles stay open a median of 27 days
- Reposted
- No
- Salary listed
- No 62% of GoGuardian's roles list one
- Ghost-job risk at GoGuardian
- moderate 3 stale, 0 reposted of 13 open
- Hiring momentum
- 20 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from GoGuardian's own greenhouse board since 2026-08-03. Full hiring picture for GoGuardian.
About this role
As a Substitute Safety Support Specialist at GoGuardian, you will provide coverage for the Safety Support Specialist team by handling incoming alerts related to student mental health and safety. Your responsibilities include escalating issues to school officials, contributing to team projects, and supporting technical support tickets as needed. This role requires flexibility in scheduling, with shifts primarily during the day and a focus on responding to sensitive situations professionally.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of GoGuardian as an employer.
What you need
- Flexible availability for shifts between 5:00AM - 8:00PM PST
- Ability to follow protocols and handle challenging cases professionally
- High level of emotional intelligence and calmness in high-stress situations
- Reliable and organized team player who can work independently
- 1+ year in a Support role or customer-facing role
- Outstanding written, verbal, and interpersonal communication skills
Nice to have
- Experience working with Zendesk
- Experience answering support tickets and phone calls
- 1+ year in a white glove customer service position
- Prior work in Trust & Safety, Online Content Moderation, or school-based roles
- College degree preferred
What you get
- Opportunity to impact safe digital learning experiences for K-12 students
- Work with enthusiastic and talented colleagues
- Grow with one of the fastest growing EdTech companies
- Typical base salary of $19 per hour
Worth weighing
- This is a part-time position with variable shifts, not a full-time role
- The role involves handling sensitive information and potentially high-stress situations
- No specific information about additional benefits beyond what is listed
- The job requires onboarding availability during standard business hours for the first two weeks
Summarised from GoGuardian's posting. Read the full original.
Listed by GoGuardian on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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