or apply directly on GoCardless's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 29 days GoCardless's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of GoCardless's roles list one
- Ghost-job risk at GoCardless
- high 12 stale, 2 reposted of 22 open
- Hiring momentum
- 42 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from GoCardless's own greenhouse board since 2026-08-03. Full hiring picture for GoCardless.
About this role
As a Complaints Specialist at GoCardless, you will be responsible for resolving complex issues faced by merchants across various regions, including the UK, Europe, and North America. Your day-to-day tasks will involve providing exceptional customer service, conducting thorough investigations, and managing complaints with a focus on achieving positive outcomes. You will also analyze complaint data to identify trends and collaborate with cross-functional teams to enhance service standards.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of GoCardless as an employer.
What you need
- Excellent written and verbal communication skills in English
- Meticulous attention to detail
- Proactive and adaptable problem-solving skills
- Ability to provide great customer experience via phone and email
- Experience in managing complaints and ensuring adherence to internal policies and regulations
What you get
- Wellbeing support and medical cover
- Work away scheme for up to 90 days
- Adaptive working for flexible lifestyle
- Parental leave
- Annual learning budget
- Generous holiday allowance, plus volunteer and wellness days
Worth weighing
- Base salary range is stated but may vary based on performance and experience
- Role involves handling complaints which can be challenging and requires resilience
Summarised from GoCardless's posting. Read the full original.
Listed by GoCardless on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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