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Gemini

Associate Director, Customer Support (Operations Center)

Gemini · Tempe, Arizona

Posted about 3 months ago

or apply directly on Gemini's site. We never take the application ourselves.

Is this posting real?

This role has been open
81 days
Gemini's roles stay open a median of 81 days
Reposted
No
Salary listed
No
83% of Gemini's roles list one
Ghost-job risk at Gemini
high
36 stale, 2 reposted of 36 open
Hiring momentum
53 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Gemini's own greenhouse board since 2026-08-03. Full hiring picture for Gemini.

About this role

The Associate Director of Customer Support at Gemini will manage and lead workforce management activities within an inbound contact center, ensuring optimal staffing and service levels. This role involves coaching team members, driving operational excellence, and collaborating with global operations leaders. The position requires in-person attendance at the Scottsdale office five days a week.

Our read on this posting2.6out of 5
benefits
4/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Gemini as an employer.

What you need

  • Bachelor’s degree or equivalent practical experience
  • Minimum 12 years of experience in a contact center or financial services environment
  • Minimum of 5 years of contact center workforce management experience
  • Proficiency in Google applications (Sheets, Docs, Slides)
  • Strong understanding of Workforce Management principles, forecasting, scheduling, and capacity planning
  • Experience using operational metrics and data analytics to drive business decisions

Nice to have

  • 15+ years of experience in the banking or financial industry
  • 10+ years of client service experience
  • Associate Degree or higher
  • Experience within fintech, financial services, payments, or another regulated industry

What you get

  • Competitive starting pay
  • A discretionary annual bonus
  • Long-term incentive in the form of a new hire equity grant
  • Comprehensive health plans
  • 401K with company matching
  • Paid Parental Leave

Worth weighing

  • Role requires in-person attendance five days a week
  • Focus on contact center operations may limit exposure to broader business functions
  • High-pressure environment due to rapid organizational growth

Summarised from Gemini's posting. Read the full original.

Listed by Gemini on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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