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FreedomCare

Care Specialist I (Kansas City, MO/Hybrid 4 days remote, 1 day in office)

FreedomCare · Kansas City, MO

Posted about 2 months ago

or apply directly on FreedomCare's site. We never take the application ourselves.

Is this posting real?

This role has been open
50 days
FreedomCare's roles stay open a median of 83 days
Reposted
No
Salary listed
No
3% of FreedomCare's roles list one
Ghost-job risk at FreedomCare
high
116 stale, 1 reposted of 116 open
Hiring momentum
155 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-25

Measured from postings appearing on and disappearing from FreedomCare's own greenhouse board since 2026-08-03. Full hiring picture for FreedomCare.

About this role

The Care Specialist I role at FreedomCare involves guiding patients and caregivers through their home care journey, providing empathetic customer service, and ensuring high-quality care delivery. Daily responsibilities include managing high-volume inbound calls, addressing inquiries related to time-off and payroll, conducting wellness reviews, and maintaining accurate data entry. The position requires effective communication and problem-solving skills to foster positive relationships with patients and caregivers.

Our read on this posting3.6out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of FreedomCare as an employer.

What you need

  • Previous experience in a Customer Service environment.
  • High-volume inbound call center or contact center environment (at least 2 years).
  • Experience with CRMs or Workforce Technology – Salesforce, Medflyt, and Verint (preferable).
  • Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.
  • Ability to organize, set priorities and manage time effectively.
  • Strong verbal and written communication skills, demonstrating active listening and adaptability to different personality types.

Nice to have

  • 3+ years of relevant experience in a healthcare call center or contact center environment.
  • Healthcare/startup experience (preferable).
  • Bilingual in Spanish, Creole, or other languages is a plus.
  • Some additional experience in HR service center is preferred.
  • 2 years of hands-on experience with seniors.

What you get

  • 401k
  • health insurance
  • dental insurance
  • vision insurance
  • life insurance
  • PTO

Worth weighing

  • 1 day in office, 4 days remote may not suit everyone.
  • High-volume call center environment may be stressful for some candidates.
  • No specific information on career advancement opportunities provided.

Summarised from FreedomCare's posting. Read the full original.

Listed by FreedomCare on their greenhouse job board, last confirmed open on 2026-10-25. PitchMeAI is not the employer.

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