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Flexport

Onsite Customer Service Manager, Fulfillment

Flexport · Dallas Warehouse; San Bernardino Warehouse

Posted 13 days ago

or apply directly on Flexport's site. We never take the application ourselves.

Is this posting real?

This role has been open
13 days
Flexport's roles stay open a median of 45 days
Reposted
No
Salary listed
No
3% of Flexport's roles list one
Ghost-job risk at Flexport
high
103 stale, 3 reposted of 176 open
Hiring momentum
234 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Flexport's own greenhouse board since 2026-08-03. Full hiring picture for Flexport.

About this role

As an Onsite Customer Service Manager at Flexport, you will focus on enhancing customer success and operational excellence within fulfillment centers. Your role involves tracking performance metrics, managing team development, and fostering strong relationships with operations teams to implement process improvements. You will also handle escalations, mentor your team, and ensure high standards of customer service are maintained.

Our read on this posting3.0out of 5
benefits
2/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Flexport as an employer.

What you need

  • Bachelor's degree or equivalent experience
  • 5+ years of professional working experience in Customer Service, Operations, or a related field
  • 3+ years of people management experience
  • Strong analytical skills with experience in performance tracking
  • Proven experience in relationship management and cross-functional collaboration
  • Excellence in written and verbal communication

What you get

  • Base salary range of $64,800 — $89,100 USD
  • Bonus
  • Equity
  • Comprehensive benefit offerings such as medical, dental, and flexible time off

Worth weighing

  • Onsite attendance required 5 days a week
  • Minimal travel required, mostly within the assigned market
  • Role involves managing one or multiple fulfillment center sites
  • Performance metrics and improvement strategies are key responsibilities

Summarised from Flexport's posting. Read the full original.

Listed by Flexport on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Flexport

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Apply to an Onsite Customer Service Manager, Fulfillment position at Flexport - Jobs near me at Dallas Warehouse; San Bernardino Warehouse