or apply directly on Fin's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 82 days Fin's roles stay open a median of 82 days
- Reposted
- No
- Salary listed
- Yes 28% of Fin's roles list one
- Ghost-job risk at Fin
- high 130 stale, 0 reposted of 130 open
- Hiring momentum
- 162 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-24
Measured from postings appearing on and disappearing from Fin's own greenhouse board since 2026-08-03. Full hiring picture for Fin.
About this role
As a Technical Support Specialist at Fin, you will handle complex technical queries related to the AI Customer Agent, Fin. Your role involves providing world-class customer support, collaborating with customers to enhance their experience, and working with product teams to identify and resolve issues. You will also utilize AI tools and your technical expertise to improve processes and contribute to product development.
- benefits
- 2/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Fin as an employer.
What you need
- 3-4+ years of technical support experience, ideally within a software/SaaS environment
- Solid understanding of tech fundamentals & modern day tools (Slack, Chrome, Coda, etc.)
- Basic understanding of APIs and webhooks, navigating developer documentation
- Strong customer focus
- Strong communication skills
- Strong problem solving skills
Nice to have
- Experience using Fin, or similar SaaS platforms
- Experience as Tier 2 or similar level of support
- Experience in coaching & mentoring teammates
- Experience in helping customers make the most of their current subscriptions
- Experience in using AI tools (Glean, ChatGPT, Gemini etc.) to troubleshoot customer issues
What you get
- Base salary range of $62,000 - $74,000
- Corporate bonus program or sales incentive
- Stock in the form of Restricted Stock Units (RSUs)
- Hybrid working policy with at least three days in the office per week
Worth weighing
- No specific mention of training or onboarding duration beyond the first 90 days
- Role heavily emphasizes the use of AI tools, which may require a learning curve for those unfamiliar
- Expectations for ownership and accountability may be high
- The company culture is described as radically open and accepting, which may not suit everyone
Summarised from Fin's posting. Read the full original.
Listed by Fin on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.
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