or apply directly on Fin's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 82 days Fin's roles stay open a median of 82 days
- Reposted
- No
- Salary listed
- Yes 28% of Fin's roles list one
- Ghost-job risk at Fin
- high 130 stale, 0 reposted of 130 open
- Hiring momentum
- 162 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-24
Measured from postings appearing on and disappearing from Fin's own greenhouse board since 2026-08-03. Full hiring picture for Fin.
About this role
The Technical Support Engineer at Fin, part of Salesforce, is responsible for providing hands-on technical support to customers integrating the AI Agent Fin into their products. This role involves troubleshooting complex issues, communicating effectively with customers, and collaborating with product teams to enhance the user experience. The position emphasizes problem-solving and continuous improvement, requiring a strong technical background and a customer-focused mindset.
- benefits
- 3/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Fin as an employer.
What you need
- 1-2 years of technical support experience
- Understanding of Web dev basics (HTML, Javascript, CSS), Git, Ruby, Rails, APIs
- Understanding of REST API, SDKs & Webhooks
- Solid understanding of tech fundamentals + modern day tools (Slack, Chrome, Coda, Asana, etc.)
- Strong customer focus
- Strong communication skills
Nice to have
- Completion of technical coding bootcamps, programs, courses, etc.
- Previous experience working in a troubleshooting environment
- Understanding code syntax or use of specifically supported frameworks
- Experience configuring our supported iOS/Android Plugins (mobile SDKs)
- Familiarity with native mobile development
What you get
- Base salary range of $81,000 - $98,000
- Eligibility for corporate bonus program or sales incentive
- Stock in the form of Restricted Stock Units (RSUs)
- Support for health and wellbeing, family, time away from work, and financial future
- Hybrid working policy with at least three days in the office
Worth weighing
- No specific mention of career advancement opportunities beyond the support team
- The role is not a stepping stone to other positions within Fin
- Expectations for in-office work three days a week may not suit all candidates
Summarised from Fin's posting. Read the full original.
Listed by Fin on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.
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