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Fin

Senior Customer Success Manager

Fin · London, England

Posted about 3 months ago

or apply directly on Fin's site. We never take the application ourselves.

Is this posting real?

This role has been open
82 days
Fin's roles stay open a median of 82 days
Reposted
No
Salary listed
No
28% of Fin's roles list one
Ghost-job risk at Fin
high
130 stale, 0 reposted of 130 open
Hiring momentum
162 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from Fin's own greenhouse board since 2026-08-03. Full hiring picture for Fin.

About this role

As a Senior Customer Success Manager at Fin, you will partner with major clients to enhance their AI-driven customer service using the Fin AI Agent. Your role involves building relationships with C-suite leaders, guiding them through project scoping, and ensuring successful adoption of the AI solutions. You will also collaborate with engineers, monitor usage patterns, and advocate for customer needs internally to shape product strategy.

Our read on this posting2.0out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Fin as an employer.

What you need

  • 8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles
  • Experience with business process mapping, requirements analysis, and solution design
  • Strong technical acumen and passion for AI/agent-building
  • Ability to simplify and communicate complex problems clearly across audiences
  • Strong prioritization skills to effectively manage a broad portfolio of customer accounts
  • Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers

Worth weighing

  • No specific salary information provided
  • Hybrid working policy requires in-office presence at least three days per week
  • Company culture emphasizes a focus on work without engaging in divisive social or political topics

Summarised from Fin's posting. Read the full original.

Listed by Fin on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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