or apply directly on Fin's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 82 days Fin's roles stay open a median of 82 days
- Reposted
- No
- Salary listed
- No 28% of Fin's roles list one
- Ghost-job risk at Fin
- high 130 stale, 0 reposted of 130 open
- Hiring momentum
- 162 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-24
Measured from postings appearing on and disappearing from Fin's own greenhouse board since 2026-08-03. Full hiring picture for Fin.
About this role
As a Senior Customer Success Manager at Fin, now part of Salesforce, you will partner with large and complex customers to enhance their AI-driven customer service using the AI Agent, Fin. Your role involves developing relationships with C-suite leaders, facilitating requirements gathering, collaborating with engineers on solution designs, and monitoring usage patterns to optimize customer outcomes. You will also lead strategic planning sessions and advocate for customer needs internally.
- benefits
- 1/5
- freshness
- 1/5
- career value
- 5/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Fin as an employer.
What you need
- 8+ years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles
- Experience with business process mapping, requirements analysis, and solution design
- Strong technical acumen and passion for AI/agent-building
- Ability to simplify and communicate complex problems clearly across audiences
- Strong prioritization skills to manage a broad portfolio of customer accounts
- Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers
Worth weighing
- No specific salary or compensation details provided
- Hybrid working policy requires at least three days in the office per week
- Company culture emphasizes a focus on work without engaging in divisive social or political topics
Summarised from Fin's posting. Read the full original.
Listed by Fin on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.
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