or apply directly on Fin's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 82 days Fin's roles stay open a median of 82 days
- Reposted
- No
- Salary listed
- Yes 28% of Fin's roles list one
- Ghost-job risk at Fin
- high 130 stale, 0 reposted of 130 open
- Hiring momentum
- 162 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-24
Measured from postings appearing on and disappearing from Fin's own greenhouse board since 2026-08-03. Full hiring picture for Fin.
About this role
The Manager of Customer Support at Fin, part of Salesforce, will lead a team of Technical Support Specialists and Engineers to deliver exceptional customer experiences. This role involves onboarding and developing team members, driving customer satisfaction metrics, and collaborating with cross-functional teams to enhance customer service processes. The position is dynamic, requiring adaptability and a strong focus on AI-driven customer support solutions.
- benefits
- 3/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Fin as an employer.
What you need
- 4+ years experience in customer support/service, preferably in a SaaS or technology company
- Minimum of 3 years experience managing a team and building team culture
- Strong communication and interpersonal skills
- Experience managing a team to metrics and conducting performance reviews
- Customer focus with a proven track record of enhancing customer interactions
- Comprehensive knowledge of and interest in the technology industry
What you get
- Base salary range of $109,000 - $130,000
- Corporate bonus program or sales incentive
- Stock options in the form of Restricted Stock Units (RSUs)
- Hybrid working policy with at least three days in the office per week
- Comprehensive benefits supporting health, wellbeing, family, and financial future
Worth weighing
- No specific mention of the technology stack used in customer support
- The role is in a high growth environment which may involve constant change
- The company has a policy of not engaging in social or political topics, which may affect workplace discussions
Summarised from Fin's posting. Read the full original.
Listed by Fin on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.
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