Manager, Care Operations
evermore · Remote
Posted about 3 months ago · $90,000 to $105,000 · Previously reposted
or apply directly on evermore's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 81 days evermore's roles stay open a median of 65 days
- Reposted
- Yes taken down and listed again at least once
- Salary listed
- Yes 50% of evermore's roles list one
- Ghost-job risk at evermore
- high 2 stale, 1 reposted of 2 open
- Hiring momentum
- 3 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-24
Measured from postings appearing on and disappearing from evermore's own greenhouse board since 2026-08-03. Full hiring picture for evermore.
About this role
As the Manager of Care Operations at evermore, you will oversee the daily operations of the Customer Care function, managing multiple BPO vendor partners to ensure high-quality care experiences for members. Your responsibilities include monitoring performance metrics, managing staffing levels, maintaining technology systems, and driving continuous improvement initiatives. You will also be involved in training and onboarding, process documentation, and collaborating with cross-functional teams to support operational projects.
- benefits
- 5/5
- freshness
- 1/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of evermore as an employer.
What you need
- 5+ years in contact center or care operations
- At least 2 years managing BPO vendors or frontline teams
- Experience designing and delivering training programs in a contact center or BPO environment
- Hands-on experience building or maintaining a knowledge base or e-learning content library
- Proficiency with contact center platforms (e.g., Amazon Connect)
- Experience with QA programs and working with BPO partners
Nice to have
- Healthcare, Medicare Advantage, Medicaid, or benefits administration experience
- Familiarity with authoring tools such as EasyGenerator or Articulate
What you get
- Competitive base salary ranging from $90,000 to $105,000
- Discretionary bonus and equity
- Medical, Dental, and Vision insurance with 90% paid employer premium contributions
- 100% Employer Paid Short-Term & Long-Term Disability
- 100% Employer Paid Basic Life Insurance Policy
- Employee Assistance Program (EAP)
Worth weighing
- Remote work requires reliable internet access and basic home office equipment
- Occasional travel may be required for company events
- Legal authorization to work in the US is required; no sponsorship available
- All offers contingent upon successful completion of a background check
Summarised from evermore's posting. Read the full original.
Listed by evermore on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.
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