or apply directly on Ethos Life's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 11 days Ethos Life's roles stay open a median of 44 days
- Reposted
- No
- Salary listed
- No 52% of Ethos Life's roles list one
- Ghost-job risk at Ethos Life
- high 32 stale, 5 reposted of 64 open
- Hiring momentum
- 96 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Ethos Life's own greenhouse board since 2026-08-03. Full hiring picture for Ethos Life.
About this role
The Partnership Support Manager at Ethos will oversee the daily operations of a team of over 40 partner support representatives, focusing on improving processes and ensuring exceptional partner experiences. This role involves hiring, coaching, and developing team members, while also analyzing performance metrics and advocating for partner feedback within the organization. The manager will utilize AI tools to enhance workflows and collaborate with CX leadership on strategic goals.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Ethos Life as an employer.
What you need
- 5 to 10 years of team management experience in Customer Support
- Experience leading high-volume, ticketing-based teams on Salesforce, ZenDesk, or Service Cloud
- Confident, empathetic leader who adapts management style to ambiguity and rapid change
- Comfortable doing root cause analysis yourself
- Working comfort with AI tools (Claude or equivalent) as a manager
- Excellent communication and stakeholder management skills
Worth weighing
- No salary listed
- The role involves managing a large team, which may come with significant pressure
- Emphasis on using AI tools may require adaptability to new technologies
Summarised from Ethos Life's posting. Read the full original.
Listed by Ethos Life on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
More roles at Ethos Life
- Insurance Case ManagerRemote US
- Product Support AssociateBangalore, India
- Senior Manager, Insurance Customer OperationsRemote US
- Staff Content DesignerRemote US
- Support AI ManagerBangalore, India
- Director, Product MarketingRemote US
- Senior/Staff Product Analyst, ConsumerBangalore, India
- Senior HRBPBangalore, India